3月10日下午，無(wú)錫市第九人民醫(yī)院暨無(wú)錫市骨科醫(yī)院攜手仁醫(yī)醫(yī)療成功舉辦了2023中德高水平醫(yī)院管理會(huì)議。非常感謝醫(yī)院黨委書(shū)記及院長(zhǎng)芮永軍教授，和副院長(zhǎng)糜菁熠教授對(duì)此次會(huì)議的大力支持和團(tuán)隊(duì)的積極參與。芮永軍院長(zhǎng)致歡迎辭表示自己也與德國(guó)有過(guò)不解之緣，曾多次前往德國(guó)進(jìn)行訪(fǎng)學(xué)交流，并于三年前曾受邀前往德國(guó)參加歐洲手外科協(xié)會(huì)年會(huì)，很高興這次能夠從醫(yī)院層面出發(fā)來(lái)與德國(guó)進(jìn)行合作，來(lái)進(jìn)行中德之間醫(yī)院管理及學(xué)科建設(shè)的學(xué)術(shù)交流。接著，德國(guó)Sch?n Klinik醫(yī)院集團(tuán)慕尼黑哈拉興骨科醫(yī)院創(chuàng)始院長(zhǎng)Michael Mayer教授以“醫(yī)院成功的閉環(huán)，就是保持卓越”為題傾情分享他管理慕尼黑哈拉興骨科醫(yī)院20余年的經(jīng)驗(yàn)，著重提到醫(yī)院質(zhì)量的管控。評(píng)定醫(yī)院質(zhì)量的五個(gè)維度：病人滿(mǎn)意度、病人關(guān)系管理、設(shè)施便利程度、決策效率以及病人療效。其中，前面四點(diǎn)考驗(yàn)的是醫(yī)院的流程優(yōu)化和管理質(zhì)量。除了流程管理，一家醫(yī)院成功的核心是醫(yī)療質(zhì)量的把控和提高，要保持高質(zhì)量的醫(yī)療服務(wù)，必須做到對(duì)并發(fā)癥率和風(fēng)險(xiǎn)的管控。

講課結(jié)束，Mayer教授與參會(huì)觀(guān)眾進(jìn)行了激烈的討論。教授提到，建立一個(gè)運(yùn)營(yíng)良好的脊柱畸形及脊柱聯(lián)合腫瘤專(zhuān)業(yè)組可能需要花費(fèi)至少3-5年的時(shí)間，并且可以通過(guò)提供畸形或聯(lián)合腫瘤門(mén)診服務(wù)來(lái)直接吸引更多的病人。同時(shí)，醫(yī)院內(nèi)部采集的所有關(guān)于病人滿(mǎn)意度、并發(fā)癥數(shù)據(jù)以及隨訪(fǎng)情況的高價(jià)值及高利用度的數(shù)據(jù)，也需要注意良性分配和簡(jiǎn)化流程，不應(yīng)過(guò)度加重醫(yī)護(hù)人員的工作負(fù)擔(dān)。最后，醫(yī)院并不需要耗費(fèi)大量成本去聘請(qǐng)?jiān)跇I(yè)內(nèi)已極度有聲望的“學(xué)術(shù)帶頭人”，而是要發(fā)掘國(guó)內(nèi)第二梯隊(duì)的“明日之星”做科室主任，為他們提供成長(zhǎng)的平臺(tái)和空間， 讓他們成為真正的學(xué)術(shù)領(lǐng)袖。最后，糜菁熠副院長(zhǎng)致結(jié)束辭，非常感謝Mayer教授兩個(gè)小時(shí)的傾囊相授，表示醫(yī)院更多專(zhuān)注于國(guó)際間學(xué)術(shù)交流，這次就醫(yī)院管理為主題的講課給了我們耳目一新的體驗(yàn)與啟發(fā)，也深深敬佩Mayer教授的管理理念，非常希望日后有機(jī)會(huì)能夠與Mayer教授進(jìn)行面對(duì)面的交流。

On the afternoon of March 10th, Wuxi 9th People’s Hospital, also known as Wuxi Orthopaedics Hospital, successfully held the Sino-German Video Conference on Hospital Management 2023 with Gloryren. We deeply appreciate the great support from Prof. Rui Yongjun, the Secretary of Party Committee and the President of the hospital and Prof. Mi Jingyi, the Vice President of the hospital and the active participation of the whole team. President Rui Yongjun shared in the welcome speech that he had a great relationship with Germany. He had visited Germany many times for academic exchanges. He was also invited to attend the congress of the Federation of European Societies for the Surgery of the Hand (FESSH) in Germany three years ago. He was glad for the exchange on hospital management and specialty construction. A cooperation between the hospital and Prof. Mayer from Germany. The founding Medical Director of Sch?n Klinik München Harlaching-Prof. Mayer shared his experience in hospital management with a lecture titled The keys to success of a hospital - How to build and maintain excellence, in which he emphasized the importance of hospital quality. The hospital quality categories include: patient satisfaction, patient relationship management, amenities and convenience, decision making efficiency and patient outcomes. The first four categories can be summarized as the process and management quality of a hospital. Besides, the core of the success is to keep the medical quality high, which is to control complication rates and risks.

After the lecture, Prof. Mayer had heated discussions with the participants. Prof. Mayer suggested that it would take 3 to 5 years to establish a well-organized division such as spinal deformity or spinal tumor and the hospital can initially attract more patients by providing outpatient services of these divisions. Meanwhile, when documenting the patient satisfaction, complications and follow-up data, the hospital should pay more attention to reasonable work allocation and simplified  procedures, And should not overburden the medical workers. It is not necessary to spend too much effort to hire a “key opinion leader” as the chief of a department. Instead, we should explore the young and talented “rising stars” who are at the second row of good surgeons and offer them the opportunity and help to grow up as a real “key opinion leader”. In the end, Vice President Mi Jingyi extended heartfelt thanks for the insightful lecture of Prof. Mayer. Saying that hospital has been paying more attention to international exchanges on academic field before. The lecture on hospital management today brought us brand-new experiences and inspiration. He deeply appreciated and spoke highly of the management wisdom of Prof. Mayer, and hoped to have opportunities to have face-to-face exchanges with Prof. Mayer in the future.